Customer Service Representative

Summary

Supports customers through order entry, product inquiries, issue resolution, and account assistance. Ensures accurate processing, timely follow up, and a positive customer experience.

Key Responsibilities

• Process customer orders and adjustments
• Resolve product and service issues by identifying problems, determining solutions, and ensuring follow up
• Handle complaints and provide timely resolutions by phone, email, or mail
• Assist with order placement, refunds, exchanges, and online account setup
• Verify customer information, take payments, and update contact details
• Provide product information, company policies, and support during product recalls
• Maintain communication standards, procedures, and policies
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer service experience with strong phone and active listening skills
• Ability to multitask, prioritize, and manage time effectively
• Strong computer skills
• Proficient in Microsoft Word, Excel, and Outlook
• Experience with financial reporting software; Sage 300 preferred