Key Accounts Coordinator

Job Title

Key Accounts Coordinator

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage
• Overtime available in peak periods

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Key Account Coordinator provides administrative and operational support to the Key Accounts team by coordinating customer orders, communication, and issue resolution. This role works closely with internal branches across Ontario to ensure timely order processing, accurate documentation, and effective communication between customers and internal teams.

The role supports day-to-day account operations by assisting with customer service activities, transaction processing, and accurate data management. It is suited for a detail-oriented and organized individual looking to develop experience in customer account coordination within a fast-paced, service-driven environment.

Responsibilities

Customer & Account Support

• Provide responsive and professional support to assigned key accounts
• Assist customers with general inquiries regarding products, orders, and services
• Act as a first point of contact for basic account-related questions and requests
  
  

Order Processing & Coordination

• Enter and process customer orders, quotes, and returns accurately in the system
• Support the coordination of order fulfillment, including liaising with branches and internal teams
• Help track order status and communicate updates to customers and internal stakeholders
• Ensure quoted pricing is correctly reflected on sales orders

Internal Coordination

• Collaborate with branch teams to support scheduling of deliveries and pickups
• Assist in gathering product information from suppliers and internal departments
• Support communication between sales, operations, purchasing, and branch teams
  
  

Customer Communication

• Maintain regular communication with customers to provide updates and support
• Assist in relaying product information and general guidance as directed by the Key Accounts team
• Escalate complex issues to the appropriate team members as needed
  
  

Administrative Support

• Maintain accurate records of customer interactions, orders, and account details
• Support documentation and data entry to ensure system accuracy
• Assist in organizing account-related information for the Key Accounts team

Requirements

• Experience in a customer service or administrative support role
• Strong communication skills, both written and verbal
• Strong attention to detail and accuracy
• Good organizational and time management skills
• Ability to work collaboratively in a team-oriented environment
• Willingness to learn product knowledge and industry concepts
• Experience in building supply, construction, or distribution environments is an asset